Warranty Period
1. 1-year Limited Warranty begins from the date you purchase your product.
2. 3-months Limited Part Warranty for consumable parts. (nozzle module, glass platform, etc)
3. No warranty for Product Gifts(TF card, USB cable, wrench, spatula, pliers, etc)
Note: Evidence of the purchase date shall be provided to CREALITYVIP.

What is covered
Any defects in material, the workmanship of your product will be covered until you provide any relating documents and information, including but not limited to:
1: The user of the product is in the country of purchase
2: A defective product is a CREALITY product
3: Date of purchase

What is not covered
CREALITY does not guarantee the service as a result of:
1.The proof of purchase being altered or made illegible.
2.The product label; or serial number on the product being altered or made illegible. Accidental damage, faults caused by abuse, neglect, careless operation, or any handling operation which are not in conformance with the CREALITY user manual.
3. Use for anything other than normal domestic use purposes. (e.g. commercial or leasing purposes)
4.Use of parts not assembled in accordance with the instruction.
5. Damages including, but not limited to damages caused by animals, lightning, abnormal voltage, water or fire, natural disaster, or transportation.
6. Normal wear of accessories or consumables for use as a nozzle module.
7. Repair or modification carried out by an unauthorized service organization other than CREALITY authorize.
8. If there is any doubt, please contact CREALITY Service for clarification.

Hi If you need to get the return information, please contact us within 30 days after receipt.

If the printer cannot be opened,or damaged when delivered,
Or the seller sends the wrong goods / products are inconsistent, you can submit a request within 30 days to return , and get a full refund.

About 3D printer products. We provide free replacement of extruder kits within 3 months, and provide a 1-year warranty for all major parts including the motherboard, motor, screen display and hotbed.
Please contact the online customer service in advance for any return request for damage.

Regarding the returned printer, we do not undertake the shipping costs if it's not the printer itself problem, and if the return to China is required, we also do not take the tax that may occur.

Except for logistics reasons. If the customer does not want/the customer directly rejects the package/returns for personal reasons after delivery (must be in a new state), you may need to bear the freight sent by the seller and the cost of the package return.

Before returning the product, please take a picture of the product and provide it with us.
After the return request is approved:
After you return the product, it may take up to 25 working days for us to receive the product. After our operation center receives the goods, it will take 2 business days to process the refund, and the refund amount will take 3 to 5 business days to appear in your account.




How to get service
You could contact us via email: cs@creality.com or by calling: 0086-755-85234565 Monday through Sunday (AM 8: 30—PM 8: 45,Beijing Time Zone) for any assistance with the product.


This warranty is exclusive and in lieu of any other warranties either oral or written. any implied warranties which may arise by operation of law, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the one-year duration from the date of purchase as described above.

Creality is not liable for incidental or consequential damages of any nature associated with the use of this product. Creality’s liability will not exceed the purchase price of the product. some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. some states do not allow limitations of how long an implied warranty lasts so the above limitation may not apply to you.

Note: Please keeps your original proof of purchase in the event of a warranty claim. if there is any dispute over this warranty, it shall first be resolved by negotiation. this warranty will be governed by the laws of the country in which your product was originally purchased if negotiation fails.

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